Terms and conditions of sale
1. SALES CONTRACT - SCOPE OF APPLICATION
The https://www.maisongoubet.com merchant site is an e-commerce site accessible via the Internet, open to all users of this network.
It is published by DIDIER GOUBET PRODUCTIONS® SARL, headquartered at Rte des Moutiers 26400 ALLEX - FRANCE, registered with the Registre du Commerce et des Sociétés de Romans under number 402 081 871 000 02.
The general conditions of sale described below apply exclusively to commercial relations between the seller: DIDIER GOUBET PRODUCTIONS® - Route des Moutiers - 26400 ALLEX - France and the buyer (yourself), through the website: www.maisongoubet.com for the online sale of handcrafted and natural products.
The seller may modify these terms and conditions of sale at any time, provided that such modifications are posted on the https://www.maisongoubet.com website.
By placing an order on the www.maisongoubet.com website, the buyer accepts the general terms and conditions of sale without restriction or reservation.
The buyer can consult the general terms and conditions of sale simply, freely and at any time by clicking on the "General terms and conditions of sale" link on the site.
DIDIER GOUBET PRODUCTIONS® offers several ordering methods.
- ORDER ON THE WEBSITE: www.maisongoubet.com
Payment by credit card (cards accepted: carte BLEUE, carte VISA, MASTERCARD, carte AURORE).
To validate the order summarized in "My basket", you must have an "account" or create one. To do so, click on the "My account" link at the top right of the page. On the page that appears, you can create an account and become a member if you have never registered your details on the site. Otherwise, you'll need to log in to your personal account to validate your order.
- ORDER BY PHONE: (33) 04 75 81 00 01
Payment by cheque, mentioning on your cheque the order number we will give you.
You can contact us Monday to Friday, 9am to 12pm and 2pm to 5:30pm.
Remember to prepare your order before you call.
Payment to be sent to DIDIER GOUBET PRODUCTIONS® in a prepaid envelope.
Prior to any transaction, you acknowledge that you have read these terms and conditions and expressly declare that you accept them by checking the box "I accept the Terms and Conditions of Sale and agree to them without reservation".
- DELIVERY IN FRANCE
Our delivery time is generally 48 hours in metropolitan France. Orders are shipped by Colissimo suivi, Colissimo suivi Europe or by specialized carrier for large volumes. Packages are handed over to the recipient against signature.
For orders shipped by post, you will be able to track your parcel in real time on our website, using the parcel number(s) we will give you as soon as your order is registered. www.coliposte.fr.
If you are not present at the time of delivery, the letter carrier will leave a note in your letterbox, so that you can collect your parcel from your local post office.
In the case of delivery by a specialized carrier, and in the event of absence, the deliveryman will leave you a delivery notice to agree with you on a new delivery date at your home.
In the event that you do not collect your parcel within the time indicated by the postal services or that you do not respond to the carrier's delivery notice, you will be invoiced for the flat-rate delivery costs and the remainder corresponding to the products ordered will be refunded to you in the following manner: re-crediting of your account, or sending of a refund cheque.
DIDIER GOUBET PRODUCTIONS® makes every effort to guarantee the shortest possible delivery times for your orders. Most of our deliveries in mainland France are made within 48 hours. DIDIER GOUBET PRODUCTIONS® guarantees delivery within 30 days of the order date. Exceptional exceeding of this maximum delivery time may not give rise to damages.
However, in the event of non-delivery within thirty days of registration, the purchaser may cancel the order.
In this case, DIDIER GOUBET PRODUCTIONS® will refund any deposit received, to the exclusion of any indemnity or damages claimed by the buyer.
In any case, timely delivery assumes that the buyer is up to date with his obligations towards DIDIER GOUBET PRODUCTIONS®.
- DELIVERIES ABROAD
We can deliver to Corsica, Martinique, French Guiana, Guadeloupe, Saint-Martin (French part), Germany, Belgium, Luxembourg, Netherlands, Switzerland, Monaco, Italy, Vatican, Austria, Spain, Andorra, Portugal (excluding specific territories), United Kingdom, Ireland, Denmark, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Sweden, Bulgaria, Cyprus, Croatia, Greece, Iceland, Malta, Norway and Romania. You will be asked to pay a contribution to shipping costs specific to your geographical area.
- OUR DELIVERY RATES
4. PAYMENT AND SECURITY
Payment is due at the same time as the order to validate it.
- SECURITY. Credit card payments are totally secure, and this site uses a secure payment system. Your card number, validity date and visual cryptogram are instantly encrypted before being sent to the payment server via an HTTPS link, a secure protocol using SSL. This information is therefore unreadable during its transfer via the Internet, it is not stored and does not pass through the DIDIER GOUBET PRODUCTIONS site. Nobody can use them without your knowledge: payment by credit card is therefore totally secure.
When you pay online, you can check that you're in secure mode by looking at the closed padlock at the bottom of the browser window, and also at the site address, which changes from http://www at the top of the screen to https://www (the "S" after "http" indicates that the communication is protected).
As this information is not stored on our server to increase security, you will need to provide us with this information for each new order. If you do not wish to communicate your bank details, you may pay by cheque made out to DIDIER GOUBET PRODUCTIONS®. In this case, you will accompany your payment of your identifier and the N° of order such as it will be confirmed to you by DIDIER GOUBET PRODUCTIONS®, at the conclusion of the recording of this one.
- PAYMENT BY CREDIT CARD (secure payment). We accept payment by Carte Bleue, Visa and Mastercard. For fax and mail orders, please sign the order form where indicated.
- PAYMENT BY BANK TRANSFER. to be made to our account: IBAN: FR76-1027-8089-3100-0203-0010-140 BIC/SWIFT: CMCIFR2A CCM CREST 8 RUE ARISTIDE DUMONT 26400 CREST
- CONFIDENTIALITY - All personal data entrusted to the seller by the buyer is used to process orders.
The site has been registered with the Commission Nationale de l'Informatique et des Libertés (C.N.I.L.) in accordance with articles 15 and 16 of the French Data Protection Act 78-17 of January 6, 1978. The purchaser has the right to access and rectify data concerning him or her. To exercise this right, please write to the following address:
DIDIER GOUBET PRODUCTIONS® – Les Moutiers – 26400 ALLEX.
Our web server automatically recognizes the domain name (of the access provider) and, where possible, the e-mail address of visitors to our site. We centralize domain names for statistical purposes. We use this information to improve the content of the pages on our site.
We keep your personal information (except credit card number) in computerized form. You may, of course, rectify your personal data at any time, in accordance with article 27 of the French law of January 6, 1978.
If you do not wish to receive e-mail or mail from us, or if you do not wish your details to be passed on to outside companies, please let us know at the following address: email@example.com
5. CUSTOMER SERVICE
- TO CONTACT US
- By telephone: 04 75 81 00 01 (Monday to Friday, 9am to 12pm and 2pm to 5:30pm)
- Fax: 04 75 40 39 83
- By post:
DIDIER GOUBET PRODUCTIONS® – Route des Moutiers – 26400 ALLEX – France
- By e-mail: firstname.lastname@example.org
Our consultants are here to help you choose the products that are right for you, and to answer all your questions. Don't hesitate to contact them!
- PRODUCT AVAILABILITY
We do our utmost to ensure the availability of our products. If a product is not in stock, the amount will be automatically deducted from your order and you will be able to place a new order as soon as the product is available. We will inform you of its availability.
If you have sent a cheque, we will contact you again to find a solution to refund the missing item (partial refund or return of cheque).
DIDIER GOUBET® products are guaranteed against defects in materials and workmanship for a period of one month from the date of delivery, with the exception of the "Equipment" range, for which a contractual one-year warranty applies. Under this warranty, DIDIER GOUBET®'s sole obligation is to replace the product recognized as defective by its services, to the exclusion of any damages or indemnities. DIDIER GOUBET® will bear the shipping costs of the replacement product.
We remind you that DIDIER GOUBET® products must be stored away from humidity, high temperatures or intense light. Products which have not been stored under the aforementioned conditions will therefore be excluded from the warranty.
- RETURNS AND EXCHANGES
We want you to be completely satisfied with the products you order.
In accordance with the law of January 6, 1988, you have a cooling-off period of seven clear days from receipt of your ordered products to return the products for exchange or refund.
In case of exercise of the withdrawal period, DIDIER GOUBET® is obliged to reimburse to you the sums you have paid, without penalties except for shipping costs.
Beyond the retraction period, any return of a product, whether for warranty, amicable settlement of a claim or any other reason, must be the subject of a formal agreement between the purchaser and DIDIER GOUBET®. A credit note will be issued in favor of the purchaser. Shipping costs will be charged to the purchaser, unless the return is covered by the warranty.
Returned items must be in their original packaging, unused, and accompanied by a copy of the invoice to : DIDIER GOUBET PRODUCTIONS® - Route des Moutiers - 26400 ALLEX - France
In the event of a problem, please contact Customer Service on: (33) 04 75 81 00 01 to arrange your return or exchange.
6. APPLICABLE LAW AND JURISDICTION
The activity of SECRET DES TRADITIONS® - DIDIER GOUBET PRODUCTIONS® SARL is subject to French law. The language of the present contract is French. All disputes relating to the commercial relationship between the buyer and the seller are subject to the exclusive jurisdiction of the French courts.